Getting ‘Bad Encrypted Message’ error on Signal: Here’s how to fix this issue on Android and iOS

Signal users have been getting a 'Bad encrypted message' error since Signal servers went down recently

Signal users have been getting a ‘Bad Encrypted Message’ error on the app after the Signal servers went down due to a sudden spike in new users. Ever since WhatsApp (owned by Facebook) updated its new privacy policy, Signal App has seen a huge spike in the number of users. Signal claims that it has been forced to add new servers and add extra capacity at a record pace to cope up with the traffic.

The sudden load on Signal was evident when the instant messaging platform crashed on January 15 and users were unable to use it for over a day. However, the app managed to restore the services a day after it faced technical difficulties. Though it claimed that users may see errors in chats as a side effect of the outage and it will be resolved in the coming updates. The company further added that the errors will not affect the security of the chats.

How to fix ‘Bad Encrypted Message’ error on your device?

Signal had to deal with an influx of new users after WhatsApp came out with a controversial change in its privacy terms. That led to Signal servers going down and users getting errors. One of those errors is the ‘Bad Encrypted Message’ error. If you have been facing this issue, don’t worry, it can be resolved within no time.

For Android: To resolve this error on Android devices, tap the menu button located in the top right corner, and select ‘Reset Secure Session’.

For iOS: To resolve the bad encrypted message error on iOS devices, tap the ‘Reset Session’ option below the ‘Received message was out of sync’ line.

The bad encrypted message error will not affect chat security while such errors will be fixed automatically in the coming updates.

Signal App getting flooded by new users leading to servers going down

Signal, the now popular instant messaging app, faced a global outage last week (January 15) merely days after having millions of new users download the app. After facing technical issues for over a day, the app was back and Signal took to Twitter to inform users that it had restored operations.

Bad encrypted message

Signal informed people that the app was online once again while also thanking the new users for choosing Signal. The app running into an issue like this wasn’t surprising given the speed at which its userbase was growing recently.  Based on the Google Play Store data, the userbase of Signal was up by at least 5x in the last week. The numbers were closer to 10x or 20x if you combine other platforms as well.

 

 

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